VisionAir Terms of Service

Effective Date: 07/10/2024

Welcome to VisionAir! These Terms of Service ("Terms") govern your use of the internet services provided by VisionAir ("we," "us," or "our"). By using or accessing our services, you agree to these Terms. Please read them carefully.

VisionAir is a Wireless Internet Service Provider (WISP) offering high-quality, reliable internet services. By using our services, you agree to be bound by these Terms. If you do not agree, please discontinue using our services.

We offer various internet packages, including our 30 Mbps package priced at £10 per month. Our services are provided on a 30-day rolling contract, allowing you to cancel or adjust your package at any time with 30 days' notice.

• The actual speeds you experience may vary based on several factors, including equipment performance, network traffic, and external factors beyond our control.
• VisionAir reserves the right to manage network resources to maintain service quality for all customers.

Our services are available to residents of the areas we serve. By subscribing, you confirm that you are at least 18 years old and have the legal authority to enter into this agreement.

To use our services, you must create an account and provide accurate, up-to-date information. You are responsible for maintaining the confidentiality of your account login credentials. You are also responsible for all activity that occurs under your account.

If you suspect unauthorized use of your account, notify us immediately at support@vision-air.co.uk.

• Billing Cycle: Our services operate on a 30-day rolling contract. Payments are due in advance for each billing cycle.
• Payment Methods: We accept credit cards, direct debit, or other methods as specified on our website.
• Late Payments: If your payment is not received by the due date, we may suspend or terminate your service after providing notice. A reconnection fee may apply if service is suspended due to non-payment.

We strive to provide continuous, reliable service with high uptime. However, service interruptions may occur due to maintenance, upgrades, or external factors (e.g., weather, equipment failures). VisionAir is not liable for any damages or losses resulting from service disruptions.

We will notify customers in advance of any planned maintenance that may affect service availability.

VisionAir may implement reasonable data usage policies to ensure fair and equal access for all customers. We reserve the right to manage or limit bandwidth usage if excessive data consumption negatively impacts other users.

You may cancel your service with 30 days' written notice. VisionAir reserves the right to suspend or terminate services if:

• Payments are not made on time,
• You violate any of these Terms,
• You use the service for illegal or harmful purposes.

We will provide notice before terminating your service, unless immediate action is necessary to prevent harm to the network or other users.

By using our services, you agree not to:

• Use the service for illegal activities, including copyright infringement, hacking, or distributing malware.
• Engage in activities that could harm, disrupt, or damage our network or other customers' use of the service.
• Spam, distribute unsolicited communications, or engage in fraudulent activities.

VisionAir reserves the right to monitor network traffic and take action to prevent or respond to abuse.

Your privacy is important to us. We collect, use, and protect your personal data in accordance with our Privacy Policy, which is available here. By using our services, you consent to the collection and use of your information as outlined in the Privacy Policy.

VisionAir may modify these Terms or its services at any time. We will notify you of any material changes by email or via our website. Continued use of the service after the changes take effect constitutes your acceptance of the new Terms.

VisionAir provides services "as is" and without warranties of any kind, whether express or implied. We are not responsible for:

• Third-party failures (e.g., internet backbone issues),
• Service interruptions or losses of data beyond our reasonable control,
• Any consequential, incidental, or indirect damages resulting from the use of our services.

Our maximum liability to you shall not exceed the total amount paid by you for services in the three months prior to the event giving rise to the claim.

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be subject to the exclusive jurisdiction of the courts of the United Kingdom.

If you have any questions or concerns regarding these Terms or our services, please contact us at:

VisionAir Support
Email: support@vision-air.co.uk
Phone: To Be Updated
Website: www.vision-air.co.uk